Longer waiting times
We are currently experiencing extra bustle at the airport. This may mean longer waiting times than usual. Therefore, come in extra good time and be prepared with the necessary travel documents. Follow your flight and get advice and guidance for your trip. See our guide “Get off to a good start” here at cph.dk for advice on your journey from Copenhagen Airport, and check your flight time here.
We are currently experiencing extra bustle at the airport. This may mean longer waiting times than usual. Therefore, come in extra good time and be prepared with the necessary travel documents. Follow your flight and get advice and guidance for your trip. See our guide “Get off to a good start” here at cph.dk for advice on your journey from Copenhagen Airport, and check your flight time here.
 

Shopping

  Contact the TAX FREE shop

Find the contact information of Gebr. Heinemann.

  Price guarantee

Our prices on perfume, cosmetics and skin care products are always 20 % lower than city prices.

  Complaints

If you want to complain about an item purchased from Heinemann via (CPH Webshop), you should contact Heinemann.

  Refunds of confiscated Goods

You have a two year warranty on all goods from the date of pick up.

  Exchange Policy

You can always exchange a product purchased at Copenhagen Airport for up to 30 days after the purchase, if the item is unused and the packaging has not been broken.

  Customs regulations & VAT refunds

Regardless of your destination, you can buy perfumes, cosmetics, wine and spirits in the TAX FREE-Shop. If you are travelling outside the EU, you can buy TAX Free tobacco products.

  Terms and conditions

Terms and conditions for buying products at Copenhagen Airport A/S.