Longer waiting times at security
There may be longer waiting times at security during the busiest periods of the autumn holiday. We recommend arriving two hours before departure for flights within the Schengen Area. If you are travelling outside the Schengen Area, you should arrive three hours before departure.

Contact form: Go to the contact form here
We aim to respond to your enquiry within 24 hours. During busy periods, as well as at weekends and on public holidays, response times may be longer.

Telephone: +45 32 31 32 31
Opening hours: Mon-Fri 8:00-21:00. Sat-Sun 8:00-20:00.

 

BAGGAGE

Did you lost your baggage?

If you are still at the airport
If your luggage has not arrived on the carousel along with the rest of the baggage, you should immediately go to “Baggage Service” at the baggage claim area.

If you have gone home without your luggage
If you have gone home without your luggage, you should contact the handling company that your airline partners with. It is the handling company that transports all the baggage to and from the planes.

You can see which handling company your airline has chosen to manage your baggage:

 Find your handling company

BAGGAGE

What is allowed and not allowed in your baggage?

What is permitted and prohibited in your carry-on and checked baggage.

You'll find answers to everything from hairdryers, knitting needles, scissors, power banks, medication and much more.

 Read about allowed items

CUSTOMER SERVICE

A safe journey

Many questions can arise when going through an airport. At Customer Service, we will do our best to ensure you have a safe and pleasant experience.

If you have any questions, we are ready to help via email, phone, and social media. Additionally, you can always ask the staff who are walking around in the terminals.

 Contact Customer Service