Longer waiting time
There are many departing passengers from the airport at the moment. This can lead to longer waiting time than usual. Come to the airport early and make sure you bring the necessary travel documents. See our guide “Get off to a good start” here at cph.dk for advice on your journey from Copenhagen Airport. See the guide here
There are many departing passengers from the airport at the moment. This can lead to longer waiting time than usual. Come to the airport early and make sure you bring the necessary travel documents. See our guide “Get off to a good start” here at cph.dk for advice on your journey from Copenhagen Airport. See the guide here
 

Right to complain

You are of course always welcome to contact CPH if you have complaints about a service you purchased from CPH.

CPH Webshop

If you want to complain about a product that you purchased from Heinemann via the CPH Webshop, you are always welcome to contact Heinemann.

Heinemann can be contacted via

  • Email: customerservice@heinemann-retail.dk
  • Phone: +45 2788 5726 Monday to Friday at. 09.30 to 15.00
  • Postal: Gebr. Heinemann Retail, Vestvej 6, 2770 Kastrup

Parking

If you want to complain about a service that you purchased from CPH, including parking, you are always welcome to contact us. You can do so by sending an e-mail to; kundeservice@cph.dk.

Appeals

If you can not reach an agreement with either Heinemann or CPH, you may also submit a complaint to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark, if your purchase fulfills the requirements. See more information by using the following link: https://forbrug.dk.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec.europa.eu/odr.

When submitting a complaint concerning a purchase from a store, you must state the store's email address as specified on the order confirmation and receipt for the purchase. When submitting a complaint concerning parking, you must state the email address kundeservice@cph.dk.

In case no settlement can be reached through the Danish Dispute Resolution Institute, you can submit a complaint to the Consumer Complaints Board, if your purchase fulfils the requirements. If you wish to submit a complaint to the Consumer Complaints Board, please follow the link: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx.