Who can request Falck assistance?

Regardless of which airline you are traveling with, you have the option to use the assistance service at Copenhagen Airport.

  • If you need help getting to and from the aircraft
  • Need assistance getting on board
  • Use a wheelchair, whether electric or collapsible
  • Need to bring an oxygen cylinder on board
  • Travel with a service dog
  • Have visual or hearing impairment
  • Suffer from some form of food allergy


Please note: If you require disability assistance at the airport or on board the aircraft, please notify this at the time of booking your trip.

handicap-modested-meeting-point-cph.jpg

Falck Assistance

It is Falck who accompanies you and provides assistance service at Copenhagen Airport. The staff at Falck are specially trained for the task and have a broad education and expertise.

Passengers with hidden disabilities

If you have an invisible disability or a hidden condition that makes the journey through the airport more challenging than usual, you can wear the sunflower lanyard.


Read about passengers with hidden disabilities