The refund guarantee is included in all bookings made in 2020 - and also if you are travelling in 2021.
When making an online booking of parking space, you can buy a refund guarantee for DKK 45,00.
Having bought the refund guarantee, you are able to cancel your booking up until the scheduled time of arrival (i.e. the time where you were supposed to enter the car park). CPH will then refund the payment for your parking space received from you.
It is not possible to buy a refund guarantee, if your booking starts before the right of withdrawal has expired.
For products in the "Direct" category, the refund guarantee is included in the price. However, this do not apply to “We Park You Fly” or campaigns and/or other discounted offers on products in the “Direct” category.
Right of withdrawal
As a consumer, when you make an online booking of a parking space, you are always entitled to withdraw from your booking within 14 days from the contract date – buying the refund guarantee does not affect this right or any other of your rights by law.
You will find more information about your right of withdrawal here.
How to exercise the refund guarantee
If you wish to exercise the refund guarantee, use the "CHANGE BOOKING" option on the front page of http://parkering.cph.dk/en/.
If you wish to cancel your booking less than two hours before the scheduled time of arrival, you must call customer service at tel. +45 53 72 73 55.