Frequently asked questions
Easily find the answers you need, on everything from parking to the passport control. You can find the FAQ page here.
You can write to Customer Service via this form - click here
We aim to respond as soon as possible. Currently, you can experience the response time to be five days.
You are welcome to contact Customer Service on phone +45 3231 3231 all weekdays from 06:30 to 22:30.
Question when you are at the airport
If you have questions when you are at the airport, you are always welcome to contact us in our information counters, which you will find before and after the security check.
Before the security check
The information desk is located in Terminal 3 next to Starbucks.
Opening hours: 6:10 a.m. to 11:00 p.m.
After the security check
The information desk is located on the main square, before Gate C.
Opening hours: 6:10 to 9:00 p.m.