Right to complain

When shopping through https://shop.cph.dk/, you are not shopping directly from CPH, but shopping directly from the individual stores.

If you wish to complain about goods purchased from the store through https://shop.cph.dk/, please contact the store in question. You can find the store's contact information on your order confirmation and on your receipt.

If you wish to complain about parking bought at https://info.parkering.cph.dk/, please contact us by writing to kundeservice@cph.dk.

In addition you may also submit a complaint to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark, if your purchase fulfils the requirements. See more information by using the following link: https://forbrug.dk.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec.europa.eu/odr.

When submitting a complaint concerning a purchase from a store, you must state the store's email address as specified on the order confirmation and receipt for the purchase. When submitting a complaint concerning parking, you must state the email address kundeservice@cph.dk.

In case no settlement can be reached through the Danish Dispute Resolution Institute, you can submit a complaint to the Consumer Complaints Board, if your purchase fulfils the requirements. If you wish to submit a complaint to the Consumer Complaints Board, please follow the link: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx.