Passenger Rights

Your rights when travelling by air include:

• the right to information;
• the right to reimbursement or re-routing if your flight gets canceled or you are denied boarding; the right to reimbursement if your flight is delayed by five hours or more;
• the right to assistance and, under certain circumstances, the right to compensation in the event of a long delay, cancellation or denied boarding;
• the right to complain and have access to means of redress;
• the right to travel in the same conditions as other citizens if you have a disability or a reduced mobility.

European legislation also stipulates who is responsible in the case of a long delay, death, injury or mishandled baggage to ensure you will always get what you are entitled to.

Read more about your rights here

• Passenger rights and complaint form on the Danish Traffic Authority website
• Air passengers' rights on the European Commission website

or download the EU app on passenger rights called "your passenger rights".