Passenger Rights

Read about your rights as a passenger in case of cancellations, delays and so on.

Your rights when travelling by air include:

  • the right to information;
  • the right to reimbursement or re-routing if your flight gets canceled or you are denied boarding; the right to reimbursement if your flight is delayed by five hours or more;
  • the right to assistance and, under certain circumstances, the right to compensation in the event of a long delay, cancellation or denied boarding;
  • the right to complain and have access to means of redress;
  • the right to travel in the same conditions as other citizens if you have a disability or a reduced mobility.

European legislation also stipulates who is responsible in the case of a long delay, death, injury or mishandled baggage to ensure you will always get what you are entitled to.

Read more about your rights here

or download the EU app on passenger rights called "your passenger rights".