Passenger Rights

Your rights when travelling by air include:

  • the right to information;
  • the right to reimbursement or re-routing if your flight gets cancelled or you are denied boarding; the right to reimbursement if your flight is delayed by five hours or more;
  • the right to assistance and, under certain circumstances, the right to compensation in the event of long delay, cancellation or denied boarding;
  • the right to complain and have access to means of redress;
  • the right to travel in the same conditions as other citizens if you have a disability or a reduced mobility.

European legislation also stipulates who is responsible in the case of a long delay, death, injury or mishandled baggage to ensure you will always get what you are entitled to.

Read more about your rights here