Can I still drop off passengers at Terminal 3 free of charge?
Yes, drop-off of passengers is free. Enter the drop-off area in Lane 2. You have a limited number of minutes to drive through the lane, after which you have a certain amount of time to drop off your passengers.
We used to drive in and drop off passengers wherever they wanted. What should we do now?
You can drop off your passengers at T2 or T3, exactly as you did before. At T3, you must drive in Lane 2 and select “Drop-off” on the kiosk screen.
What should I do if I need help with the new system?
During the start-up weeks, there will be taxi service team members stationed there to help and guide you. You can also always press the “i” (information/help) button on the kiosk screen at the entry point.
Why do I now have to pay a fee of DKK 16?
The fee covers the cost of operating the system: it was fixed by agreement between CPH and the taxi companies. CPH does not make a profit from the system or the fee.
Why is CPH going to earn money on the trips I run from the airport?
CPH does not make money on the system. For CPH, it is solely a matter of providing better service and a better traffic flow at the airport.
Why should I pay DKK 16,- fee when I only have a short trip?
Some trips obviously generate higher earnings than others, but, seen over the course of a year, the average price of a trip from the airport is DKK 245, so airport trips will still pay for all parties.
Why do I have to pay a fee for driving into the taxi feeder park if I choose to leave it again?
When your BroBizz transponder is registered on entry to the feeder park, you will automatically be charged the fee. The fee is part of the agreement between the airport and taxi companies and cannot be changed, even if you leave the airport without picking up passengers.
How much does Swedish taxis and limousines pay?
Swedish taxis and limousines also pay DKK 16 – exactly the same as Danish taxis.
As a taxi company from outside the Capital Region, we used to drive into the row reserved for “booked Danish taxis” and pick up customers from there. Should we continue to do that?
You can still drive in Lane 2, the lane for booked Danish taxis, and pick up customers. Select “Pick-up” on the kiosk screen and pay by credit card or your BroBizz transponder.
Can we still do so without driving into the new taxi feeder park?
Yes, the feeder park is only for the Lane 1 vehicles.
Do taxis from outside the Capital Region have to use a BroBizz transponder?
It is not necessary, but it is easier. If you don’t have a BroBizz, you can pay on entry by credit card at the kiosk.
How do I get a BroBizz?
You can order one at www.brobizz.com/en. The website also contains more information about the BroBizz and how the system works.