Passengers to help build the security control of the future

This week, Copenhagen Airport will start to develop the security control of the future, which will improve the customer experience by eventually ensuring that passengers can go through the security check without having to remove computers and liquids from their hand luggage. Until then, travellers and employees will test the new security equipment to help find the best solution for a new and future-proof security control.  

06.02.2019

Copenhagen Airport is currently in the process of developing its central security control, which will make it easier to go through the security checks in the future. The aim is to make sure that travellers experience the security control as efficient, safe and stress-free.

The future security control will be developed over the next couple of years using two dedicated lanes (23 and 24), where the airport initially will test two new lane designs. These lanes will in the first instance be longer and have more packing stations to increase the number of passengers that can prepare their trays ready for screening. New technology along with new equipment for baggage screening will also be introduced on the two lanes in the spring. The new equipment is of the type C3, which can display advanced 3D images and allow passengers to leave electronics and liquids in the hand luggage during the screening process.

“An increase in passengers and demands on security obviously places a high demand on the airport security control. We are constantly working to optimise the security control and improve the customer experience throughout the airport. It is therefore crucial that the new lanes and equipment are tested in operation, so that our employees and travellers can experience them in real situations. In this way, we can develop the best possible solution for the future,” says Johnnie Müller, Head of Security at Copenhagen Airport.

New screening equipment to benefit employees and travellers

To further optimise the security control, Copenhagen Airport will test a number of different screening equipment, including C3 scanners from various suppliers. In addition, the airport will also test new body scanners. In this way, the security control will be tailormade for the requirements of Copenhagen Airport, its airport employees and travellers:

 

“We want the future security control to be modern, efficient and high-tech. But first and foremost, a good security control means we need to find the solution that best suits our airport. Not only does the solution have to suit our area, but it also has to assist our employees in providing the best service possible, among other things, as well as also being the best solution for the many different needs of our passengers. Unlike other airports, we will also test the new equipment and the new lanes in close cooperation with both employees and passengers, instead of creating a closed test environment that has difficulty in reflecting reality,” says Johnnie Müller.

New equipment and more efficient processes will improve the security control for travellers and employees. The new equipment and lane design will improve the ways that employees can assist the passengers, which in turn will improve the airport customer experience, something that usually begins in security control.

Change for the better can be difficult
As of this week, passengers at Copenhagen Airport can be directed through the security control in the new lanes in lane 23 and 24, where travellers will find things a little different from normal.

“Even though this future security control is a change for the better, we know that any change can be difficult. That’s why we are doing everything we can to advise the travellers using lane 23 and 24 on the changes and how best to go through. Our employees have been thoroughly trained and signs have been placed throughout the area to ease the process,” says Johnnie Müller.

Facts

  • Two new development lanes have been established in the central security control in lane 23 and 24
  • The next couple of years will see continuous development and will be used to find the best solution for future lanes and equipment
  • The airport will test various types of screening equipment of the CT type, which can display advanced 3D images of the hand luggage and allow passengers to leave electronics and liquids in the luggage during the screening process
  • Additional security equipment, such as body scanners and shoe scanners, will also be tested
  • As soon as the best solution for lanes and equipment has been developed, it will be implemented in all 25 lanes