Let's travel with care  to make up for lost time

PRACTICAL INFORMATION

How to travel safely through the airport and out into the world

Welcome back to Copenhagen Airport. We have worked hard to create a safe environment so that you and all our travellers can get out and rediscover the world. Watch our movies, read our guides - and get ready for your next journey.

 

We are happy to welcome you back to the airport

We have worked hard to create a safe environment, so you can reconquer the world and come back safely again. Watch our movie and read additional information about your safe journey through the airport here on this page.

Where you can travel to
 

If you are unsure whether travel to the country is currently advised, you can always keep up to date on the Ministry of Foreign Affairs of Denmark website.

  • We also recommend that you always keep up to date on the guidelines in the country you are travelling to. You can also download the Ministry of Foreign Affairs App ‘Rejseklar’ and keep updated.
How to check in
 

How do I check in? Can I check in physically at the airport?

  • To minimise the spread of infection, we encourage passengers to check in online prior to arrival at the airport, if possible.
  • If you do not have the option to check in online, you will be able to check in physically at the check-in desks or at the self-service check-in kiosks.
  • If you already have checked in from home, you can easily print your baggage tag by using the contactless tagomat.
Parking at the airport
 

Is it safe to take the car to Copenhagen Airport?

  • It is still possible to arrive at the airport by car - safely and securely.

If you have booked parking online or in the CPH App you can use the contactless parking system at the airport.

  • Scan your QR code when entering the Airport car parks
  • You check in and out with the QR code sent to you in the confirmation e-mail, and thus avoid having to spend time finding a ticket machine. Your QR code serves both as order confirmation and entry card.

Can I get my money back if my holiday plans change?

  • Yes, we offer a free refund guarantee for the rest of 2020 for all online bookings. This applies even if your booking is not until 2021. You can therefore safely book your parking online for Copenhagen Airport. When you arrive at the car park you can use our contactless CPH Airport App and scan your QR code when entering the car park.

Who has access to the terminals?

  • Currently, only airport staff, the authorities and passengers have access to the terminals. So when you drop off/collect people, you are not allowed to enter the terminal but must say goodbye to and greet people outside the terminals.
Use of protective equipment
 

Is it a requirement to wear a mask at Copenhagen Airport?

  • Yes, Copenhagen Airport follows the European Union Aviation Safety Agency (EASA) guidelines for safe travel. Therefore, everyone must wear medical face masks or visors in the terminals both before departure and after arrival to minimise the spread of infection, both for your own sake and that of others.
  • Children under 6 years of age do not have to wear face masks. This is according to the European Union Aviation Safety Agency (EASA) guidelines followed by Danish airports.

Where can I buy additional medical face masks at Copenhagen Airport?

  • It is possible to purchase additional medical face masks in the 7-Eleven between Terminal 2 and Terminal 3 before the security check.
  • Tap the listings below to see them in larger versions.

 

 

Are there special requirements for the medical face masks I am required to wear in Copenhagen Airport terminals?

  • The medical face masks must be approved and factory-made.
  • We advise everyone not to use homemade (sewn/knitted) masks as they are not approved.
  • All medical face masks sold at Copenhagen Airport are approved.

What happens if I do not wear a face mask when I arrive at Copenhagen Airport?

  • If you are not wearing a face mask as you enter CPH you will be contacted by the airport personnel, who will guide you to where you can buy one.
  • If you do not follow the personnel’s guidance it will be a violation of the rules for conduct in the airport and you will be asked to leave the terminals.
  • Copenhagen Airport will ensure that it is possible to buy medical face masks on arrival at the airport.
  • If you do not wear a face mask at boarding you risk being refused access to the aircraft, as it is a flight requirement. Please contact your airline if you have any questions regarding the use of medical face masks onboard the flight.

Do I need to wear a mask if I am only going from the Metro to the Øresund train or vice versa, and am only in T3 for a few minutes on my way to and from public transport?

  • No, in Terminal 3 it is possible to change between the train and the Metro without wearing a mask. As of Monday, 15 June 2020, there will be visible floor markings indicating when you are entering a face mask zone in which everyone must wear face masks. We ask everyone to be aware of these markings and advise that it is your responsibility to have obtained a medical face mask if you are entering the face mask zone.
  • It will also continue to be possible to bypass Terminal 3. From the Metro you can use the stairs down under the large ‘Welcome to Copenhagen Airport’ sign, after which you will exit to street level. From here you can cross the road and use one of the two outdoor entrances to the train. There is one on either side of Terminal 3 (one at the taxi rank and one at ‘Lufthavnstorvet’). From the train, you can use of one of the two outdoor exits from the train platform. One exit takes you up to the taxi rank. The other one takes you up to ‘Lufthavnstorvet’. You can then cross the road, use the revolving door and escalator, and directly reach the Metro and avoid entering Terminal 3.

Can I carry my alcohol-based hand sanitiser through the security checkpoint?

  • Due to the health authorities’ guidelines for the use of alcohol-based hand sanitiser to reduce the spread of infection, the rules for liquid hand sanitiser in hand baggage have been eased. This means that you can bring alcohol-based hand sanitiser with you in containers larger than the normal 100 ml restriction. However, in line with the rules on liquid medicine, the quantity must not exceed what the security personnel consider to be ‘personal need’ for the specific journey.
  • We have set up alcohol-based hand sanitiser stations both before and after the security check, and around the airport for the convenience of all passengers and staff.
  • Apart from alcohol-based hand sanitiser, there are no changes to rules concerning what you can carry through the security check. For liquids other than hand sanitiser, you may carry a bag that holds max. 1 litre, which must be distributed in containers with a maximum of 100 ml in each.

Can I remove my mask when I am taking a bus from the plane to the terminal and vice versa?

  • You must keep your mask on in the transit buses and may not remove it until you have left the terminals.
Your health
 

Will I have my temperature checked when I arrive at Copenhagen Airport?

  • No, you will not have your temperature checked when you arrive at Copenhagen Airport. However, some airlines do check passenger temperatures. Please contact your airline with any questions.

Can I fly from Copenhagen Airport if I feel sick?

  • No. If you are ill with symptoms of coronavirus, you are not permitted to depart from Copenhagen Airport. We urge you to stay home, follow the instructions of the health authorities and contact your own doctor by telephone.
  • Coronavirus symptoms can be fever, dry cough and breathing difficulties.

Airport measures and regulations
 

What does Copenhagen Airport do to minimise the risk of infection?

  • Copenhagen Airport follows the European Union Aviation Safety Agency (EASA) guidelines for safe travel as well as the health authorities’ guidelines, and we stay up-to-date on developments. Some of the measures we have taken include increasing focus on cleaning touchpoints, requests to comply with the health authorities’ guidelines in announcements and in information materials in the terminals. In addition, everyone is required to wear medical face masks or visors in the terminals and our own staff must wear visors in the airport terminals from 15 June 2020.
  • To ensure good hygiene, Copenhagen Airport has also implemented enhanced cleaning procedures for various high-touch areas and functions. For example, toilets and self-service kiosks.

What kind of protective equipment do airport personnel use?

  • All airport personnel wear protective equipment, either in the form of a visor or medical face mask.
  • Airline staff, staff from handling companies, and staff at Copenhagen Airport Shopping Centre’s shops and restaurants either wear a visor or a medical face mask.
  • In areas where it is not possible to comply with the health authorities’ distance requirements, such as check-in desk, gates, ticket offices, etc., plexiglass shielding has been installed.

How do airport staff ensure compliance with the guidelines when they are in contact with so many different passengers and colleagues every day?

  • From 15 June 2020, employees at Copenhagen Airport must wear a visor when they are in the terminals, as it is an effective means of minimising the risk of infection. A visor makes it possible to see employees’ facial expressions, thus minimising the risk of misunderstanding.
  • Personnel who are shielded from passengers, such as those behind plexiglass screens, are not required to wear protective equipment.
  • We encourage our business partners to ask their employees to do the same. Employees of business partners must wear medical face masks, at minimum.
  • Employees of airlines, handling companies and stores will either wear medical face masks or visors.
  • In areas where it is not possible to comply with the health authorities’ distance requirements, plexiglass shielding has been installed. This applies, for example, to check-in desks, gates and ticket offices.

Where do I find alcohol-based hand sanitiser at Copenhagen Airport?

  • Copenhagen Airport has installed touchless hand sanitiser dispensers throughout the airport. Touchless hand sanitiser dispensers have been installed at touchpoints and additional dispensers will be set up in other places.

How does the airport ensure that the correct distance is maintained from other people in the airport?

  • Copenhagen Airports has put distance markers on floors and shielding in places where there is natural crowding/queues. This applies, for example, to check-in desks and ticket offices.
  • Everyone at Copenhagen Airport must keep a minimum distance of 1 metre from other passengers and airport staff.
  • Airport staff at the terminals help ensure that the distance is maintained.

Can I use baggage trolleys and is it safe to do so?

  • Yes, you can. We have set up touchless hand sanitiser dispensers at pick-up and drop-off points for baggage trolleys in the terminals
Carry-on baggage and liquids
 

What are the rules for carry-on baggage and liquids?

  • Prepare a bag to hold liquids before arriving at the security checkpoint. You can bring a maximum of 1 bag and max. 1 litre in 100 ml containers.
  • Alcohol-based hand sanitiser containers of more than 100 ml are permitted. Please note: In line with the rules on liquid medicine, the quantity must not exceed what the security personnel consider to be ‘personal need’ for the specific journey.
  • There may be restrictions on the number of pieces of hand baggage allowed. Check your airline’s specific rules for hand baggage.

Can I carry my alcohol-based hand sanitiser through the security checkpoint?

  • Due to the health authorities’ guidelines for the use of alcohol-based hand sanitiser to reduce the spread of infection, the rules for liquid hand sanitiser in hand baggage have been eased. This means that you can bring alcohol-based hand sanitiser with you in containers larger than the normal 100 ml restriction. However, in line with the rules on liquid medicine, the quantity must not exceed what the security personnel consider to be ‘personal need’ for the specific journey.
  • We have set up alcohol-based hand sanitiser stations both before and after the security check, and around the airport for the convenience of all passengers and staff.
  • Apart from alcohol-based hand sanitiser, there are no changes to rules concerning what you can carry through the security check. For liquids other than hand sanitiser, you may carry a bag that holds max. 1 litre, which must be distributed in containers with a maximum of 100 ml in each.
Medical face masks at the airport
 

Is it mandatory to wear a medical face mask at Copenhagen Airport?

  • Copenhagen Airport follows the European Union Aviation Safety Agency (EASA) guidelines for safe travel. Therefore, everyone must wear medical face masks in the terminals both before departure and after arrival to minimise the spread of infection, both for your own sake and that of others.
  • Children under 6 years of age do not have to wear face masks. This is according to the European Union Aviation Safety Agency (EASA) guidelines followed by Danish airports.

Where can I buy additional medical face masks at Copenhagen Airport?

  • It is possible to purchase additional medical face masks in the 7-Eleven between Terminal 2 and Terminal 3 before the security check.
  • Tap the listings below to see them in larger versions.

 

 

 

 

 

 

 

 

Are there special requirements for the medical face masks I am required to wear in Copenhagen Airport terminals?

  • The medical face masks must be approved and factory-made.
  • We advise everyone not to use homemade (sewn/knitted) masks as they are not approved.
  • All medical face masks sold at Copenhagen Airport are approved.

What happens if I do not wear a face mask when I arrive at Copenhagen Airport?

  • If you are not wearing a face mask as you enter CPH you will be contacted by the airport personnel, who will guide you to where you can buy one.
  • If you do not follow the personnel’s guidance it will be a violation of the rules for conduct in the airport and you will be asked to leave the terminals.
  • Copenhagen Airport will ensure that it is possible to buy medical face masks on arrival at the airport.
  • If you do not wear a face mask at boarding you risk being refused access to the aircraft, as it is a flight requirement. Please contact your airline if you have any questions regarding the use of medical face masks onboard the flight.

Can I remove my mask when I am taking a bus from the plane to the terminal and vice versa?

  • You must keep your mask on in the transit buses and may not remove it until you have left the terminals.

How do I safely dispose my medical face masks after use and when changing it regularly?

  • Please throw out your used medical mask in the nearest trash bin and put on your new mask.
COVID-19 test and illness
 

Do I need to be tested for COVID-19 to enter the airport or bring documentation?

  • No, you do not need to be tested or have documentation for a COVID-19 test to enter Copenhagen Airport. If you are unsure whether it is necessary to enter other airports, we recommend that you contact that airport.

What should I do if I suddenly feel sick while at the airport?

  • If you become ill while you are at Copenhagen Airport or on the plane, contact airport staff or flight attendants and follow the health authorities’ instructions for self-isolation and testing. See more here.
  • Coronavirus symptoms can be fever, dry cough and breathing difficulties.
Safe distance at the airport
 
  • We recommend that you arrive at the airport well in advance of your departure time. Since we have to keep a good distance from each other, queues can quickly arise at check-in and security checks. Longer queues may occur due to the 1 metre distance rule. This does not necessarily mean that waiting times will be longer.

Restaurants at Copenhagen Airport
 

What cafés, restaurants and bars are open at Copenhagen Airport?

  • Shops and restaurants in the airport shopping centre are reopening on an ongoing basis. We encourage you to check https://www.cph.dk/en/shopping-diningfor information about open shops, cafés and restaurants.
Can I remove my mask to eat and drink?
 
  • When seated at a restaurant at the airport or at a gate, you may temporarily remove your mask to eat and drink.
  • It is important that the consumption of food or drink takes place while you are seated, and therefore you may not remove your mask to drink a cup of coffee while walking around the airport.
  • The mask must be put on again as soon as you have finished eating and drinking, regardless of whether you are seated.
Shopping at Copenhagen Airport
 

What shops are open at Copenhagen Airport and what are their opening hours?

Shops in the airport shopping centre are reopening on an ongoing basis. We encourage you to check https://www.cph.dk/en/shopping-dining for information about open shops, cafés and restaurants.

Contactless services
 

What contactless services can I use at Copenhagen Airport?

Copenhagen Airport offers a wide range of contactless self-service functions and services that help reduce the spread of infection.

Print your own baggage tag

  • Do you have a printed or smartphone boarding pass? Then you can print your own baggage tag for your suitcase using our Tagomats in the check-in area.
  • A Tagomat is a self-service, baggage-tagging machine that prints baggage tags for suitcases. You can print your own tags by scanning the barcode or QR code on your boarding pass.

Self-service boarding

  • Use contactless boarding, scan your boarding pass at a contactless self-service kiosk.

Contactless payment

  • There are contactless payment options in many of the airport’s restaurants, shops and kiosks.

When you are landing at the airport
 

What should I be aware of when I land at Copenhagen Airport?

  • Respect distance at baggage claim
  • Agree on a meeting place with family/friends outside the terminals
  • Wear masks or visors until you have left the terminals
  • Wash your hands or use alcohol-based hand sanitiser

Do you have symptoms of COVID-19?

  • Please contact our airport personnel and follow the Danish Health Authorities’ recommendations for self-isolation and testing. See more here
Transportation from the airport
 

Can my family/friends pick me up at Copenhagen Airport?

In order to prevent the spread of COVID-19, we want to minimise the number of people in our terminals. We therefore refer relatives to wait outside, by the car in the car parks or meet on ‘Lufthavnstorvet’ outside between Terminals 2 and 3.

Can I get home/continue on from the airport using public transport?

Yes, there are good options to get home/continue on from Copenhagen Airport by public transport. The metro from the airport is running as usual. DSB trains are running with changes to the timetable. We refer passengers to the Metro and DSB for further information on departure and arrival times.

Illness after the journey
 

What should I do if I suddenly feel sick while at the airport?

  • If you become ill while you are at Copenhagen Airport or on the plane, contact airport staff or flight attendants and follow the health authorities’ instructions for self-isolation and testing. See more here.
  • If you experience symptoms within 14 days after arrival in Denmark such as fever, dry cough and breathing difficulties, please contact your general practitioner by phone.
Meet & Greet
 

Can friends/family accompany me to and from the airport?

  • No, only passengers with valid tickets, those accompanying PRM (persons with reduced mobility) travellers or children travelling alone, employees and authorities, have access to the airport terminals. This means that farewells/welcomes must not take place inside the terminals; friends/family must wait outside the airport terminals, for example, in ‘Lufthavnstorvet’, the car parks, or other outdoor locations.

 

Disposal of used medical masks
 

How do I ensure a safe disposal of my used medical mask?

  • Once you have left the airport terminals it is permissible to take off your medical mask. However you must ensure that your used mask is disposed safely by using the nearest trash bin.

 

Testcentre

We encourage all inbound Danes and foreign travellers from all countries who wish to be tested for COVID-19 to visit the test centre in the parking area P5 outside of Terminal 3.

How does it work?
 
  • You do not need to book an appointment, it’s free of charge and the test itself takes about 5 minutes.
  • Danish citizens may find their test result online at sundhed.dk within 1-2 days while foreign citizens will be contacted in the case of a positive COVID-19 test result.
  • In the case of a positive COVID-19 test result, citizens are encouraged to follow the Danish Health Authority’s guidelines concerning self-isolation and contact tracing.
Where is the test centre located and what are the opening hours?
 
  • The test centre is located outside at parking P5 with access for both walking and driving people.
  • The test centre is open 7 days a week from 06:00 to 24:00.
  • The Capital Region Emergency Response service is responsible for the actual testing set-up, facilities, etc.
  • The test staff at the Test Centre are responsible for the testing itself.
How quickly, and how do I get the results of my test?
 
  • The test takes just a couple of minutes to complete.
  • Danish citizens can find their test result online at sundhed.dk within 1-2 days.
  • All foreign citizens will be contacted by the national Corona Hotline, but only in the event of a positive test result. If the test result is negative, the foreign citizen will not hear from the national Corona Hotline.
  • In the case of a positive COVID-19 test result, citizens are encouraged to follow the Danish Health Authority’s guidelines concerning self-isolation and contact tracing.
Who can use the test centre?
 
  • We encourage all inbound Danes and foreign travellers from all countries who are at least 12 years old, without symptoms and wish to be tested for COVID-19 to visit the test centre located at Parking P5.
  • Children under 12 years old and persons with symptoms will not be tested in the test centre. 
  • The test centre is reserved for inbound Danes and foreign travellers. Therefore, if you are leaving Denmark or are not a traveller, we refer you to other test centres.

Let's travel with care 

We look forward to sending you safely on your next journey from Copenhagen Airport!