Right of withdrawal

As a consumer you have the right to withdraw from a purchase without reason within 14 days.

You have the right to withdraw from a purchase without reason within 14 days pursuant to the applicable rules of the Danish Consumer Contracts Act. 

In case of a contract relating to multiple goods ordered in one order and delivered separately, the withdrawal period will expire 14 days after the date on which you or a third party indicated by you, other than the carrier, acquires physical possession of the last item. The purchase of goods from multiple stores is not considered as one order.

To exercise the right of withdrawal, you must inform the store (see contact information in your order confirmation and receipt), about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax, or email). You may use the standard withdrawal form below, but it is not mandatory.

The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.

If you have chosen to pick up goods in a store, and you do not pick up the goods within the deadline determined by the individual store from which you made the purchase, this will be considered as an exercise of your right of withdrawal.

Exemptions for the right of withdrawal

Please note that there are certain goods for which the right of withdrawal does not apply, for example:

  • Goods that quickly degrade or become outdated. However, regarding "Food2Fly goods", you always have the right to withdraw your purchase up until an hour before the agreed pick up time.
  • Sealed goods that are not suited for return due to concerns for public health and hygiene, and where the seal has been broken after delivery.
  • Alcoholic beverages, where the price was determined when the purchase contract was entered, and where delivery may not take place until after 30 days, and where the actual value depends on the market circumstances, over which the store has no control.
  • The delivery of newspapers, periodicals, or magazines.