The withdrawal period will expire 14 days after the date on which you or a third party indicated by you (other than the carrier), acquires physical possession of goods. If you have purchased multiple goods in an order, you can choose to withdraw from the purchase of some or all the goods.
If you purchased multiple goods in one order, and these cannot be delivered at the same time, the withdrawal period will be calculated from the date on which you or a third party indicated by you (other than the carrier) acquires physical possession of the last goods.
If the deadline expires on a public holiday, Saturday, Constitution Day ("Grundlovsdag"), Christmas eve or New Year's Eve, the deadline is extended to the following weekday.
Exemptions to the right of withdrawal
Please note that there are certain goods for which the right of withdrawal does not apply, for example:
- Sealed goods that are not suited for return due to concerns for public health and hygiene, and where the seal has been broken after delivery. This applies, among other things, to certain cosmetic products, including make-up. If you break the sealing, you lose your right of withdrawal.
- Alcoholic beverages, where the price was determined when the purchase contract was entered, and where delivery takes place after 30 days, and where the actual value depends on the market circumstances, over which Heinemann has no control.