On Tuesday evening, Copenhagen Airport was honoured twice at the Skytrax World Airport Awards, determined on the basis of millions of passenger questionnaire surveys.
Firstly, the airport was named Best Airport in Northern Europe, to the great delight of Copenhagen Airport’s CEO Thomas Woldbye:
“The passengers' experience is the be-all and end-all, so I’m thrilled that it’s the passengers who have rated us the best airport in Northern Europe. Our aim is to be Northern Europe’s preferred airport, and this award shows that we’re well on the way to achieving that,” says Thomas Woldbye.
“We’re currrently expanding the airport significantly, and the passengers' experience is obviously affected if there are suddenly construction screens, big cranes and noisy machinery at the airport,” Thomas Woldbye continues. “But we always try to be considerate and limit any inconvenience, and we’ll continue to do so in the coming years in order to maintain our positive image with passengers.”
Best security processing
CPH also won the global award for Best Airport Security Processing, receiving top marks from passengers:
“We’re extremely proud of this award,” says Thomas Woldbye. “We know that security screening is one of the most important factors for travellers, so we’re focused on ensuring that it’s a positive experience. During 2016, we faced challenges with waiting times, but a huge effort, especially from the staff in Security, helped turn things around and the award from Skytrax is largely recognition for that effort.
“We’re in the middle of a huge expansion of our central security checkpoint, which will be twice as big by the time it’s finished in 2017. It’s our hope that passengers will continue to experience outstanding service at our security checkpoint.”
Skytrax praised CPH for its achievements:
“We would like to congratulate Copenhagen Airport on its double success in winning these two very important customer satisfaction awards,” says Skytrax CEO Edward Plaisted. “The fact that Copenhagen Airport has won both Best Airport in Northern Europe and Best Airport Security Processing underlines how the airport is continuing to raise its service level. The security process is one area where competition is fiercest among airports, and this is a great result for Copenhagen Airport.”
Skytrax’ World Airport Survey is widely recognised to be one of the industry’s leading benchmarks. The 2017 survey, carried out at 555 airports around the world between July 2016 and February 2017, generated 13.82 million completed questionnaires covering check-in, arrival, transfer, shopping, security, passport control and departure. Skytrax is independent of the airports involved in the survey.
The 2017 top 10 for Best Airport Security Processing were:
2 Tokyo Haneda
3 Centrair Nagoya
5 Singapore Changi
7 Hong Kong
8 Tokyo Narita
9 Seoul Incheon