CPH reduces waiting times

In week 22 (the last week of May), the average waiting time for security screening at Copenhagen Airport was 4 minutes and 12 seconds.  

A targeted domestic programme which includes measures such as increased staffing at the security checkpoint has shortened waiting times at Copenhagen Airport. In week 22,  travellers queued an average of 4 minutes and 12 seconds for security screening, seen over the week as a whole. During peak hours from 5:00-9:00 a.m. and 3:00-7:00 p.m., the average waiting time was 4 minutes and 31 seconds, seen over the week as a whole.

These new figures for waiting times come after daily commuters expressed dissatisfaction about longer waits at the security checkpoint following the merger of domestic and international traffic earlier in the year. In response, Copenhagen Airport launched a number of steps on 11 May to improve the travel experience for passengers.

"As an airport, we serve all of Denmark, and it is very important to us that all travellers are satisfied. Consequently, we take the dissatisfaction among commuters very seriously. More staff and more lanes for security screening are only some of the elements of the overall plan to improve the travel experience of commuters," said Henrik Peter Jørgensen, VP, Communications at Copenhagen Airport.

0.4% of travellers waited more than 20 minutes
During the week, 73.61% of the 159,592 travellers at Copenhagen Airport reached the security checkpoint in less than 5 minutes, and 99.21% in less than 15 minutes. The longest measured waiting time during peak hours was 14 minutes and 25 seconds. However, on Monday, 25 May from 10:30-11:00 a.m., 633 travellers had to wait up to 20 minutes and 31 seconds – which was the only period during the week when the waiting time was longer than 15 minutes.

Over the coming period, Copenhagen Airport will publish weekly statistics of waiting times as part of the new domestic programme, which also includes a closer dialogue with domestic travellers and the commuter associations. You can read more about the domestic programme here.

No. of domestic pax

Week 22
This table shows the distribution of waiting times in 5-minute intervals during the period 5:00 a.m. to 11.00 p.m. for the week in question. The table also provides information on the number of passengers in each interval.
  Waiting time (minutes) Accumulated Number of passengers
0-5 73.61 % 73.61 % 117,477
5-10 23.02 % 96.63 % 36,731
10-15 2.58 % 99.21 % 4,116
15-20 0.40 % 99.60 % 633
20-25 0.40 % 100.00 % 633
Total 100.00 % 100.00 % 159,592
This table shows the number of departing passengers going through the CSC during the period 5:00 a.m. to 11:00 p.m. for the week in question.
Date Total no. of departing pax No. of domestic pax
25/05/2015 23,249 896  
26/05/2015 20,306 2040  
27/05/2015 20,735 2273  
28/05/2015 23,235 2618  
29/05/2015 24,801 2134  
30/05/2015 20,173 737  
31/05/2015 27,093 1417  
 Total 159,592 12,115