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Frequently asked questions
To return a product bought in a store in CPH Airport, please contact the given store for assistance. Contact info to all the stores in CPH are to be found here .
The TAX FREE Main Shop you enter right after Security is open 24/7, and the same goes for the department in the baggage claim-area. All the other, smaller TAX FREE Shops have shorter opening hours. On the earlier/later times of day we therefore suggest you to attend to the big TAX FREE Shop in the middle of the transit area.
You can make orders in the TAX FREE shop online at least nine hours before your chosen date of pick-up of the order in the airport.
It is up to you whether you wish to pick up the orders on your departure from CPH or at your arrival in CPH.
Read more about how to do your TAX FREE orders online here