Passengers with hidden disabilities

A new initiative will make it less stressful to travel for people with ADHD, autism, dementia and other hidden disabilities and diseases.

If you have a hidden disability or a hidden diagnosis that makes getting through the airport a bigger challenge than usually, you can wear the ‘sunflower lanyard’ from 1 January 2020.

The lanyard signals to us airport staff that you may need extra consideration, time or patience.

We don’t ask which diagnosis or disability you have, but we will definitely be asking how we can best be of service to you.

The lanyard is for you if you live with ADHD, anxiety, autism, Alzheimer’s, dyslexia, arthritis or other diagnoses that make it harder for you to get through the airport than for others. The sunflower lanyard is for you who can and want to travel on your own.
If your disability or diagnosis makes it too overwhelming to get through the airport on your own, you can book personal assistance via the airline when you buy your ticket. Read more here.

You get the lanyard by approaching the staff (PAX service) who walk around the terminals.