1. WHAT IS CPH SERVICES AND WHO IS THE PROVIDER?
Københavns Lufthavne A/S, Lufthavnsboulevarden 6, 2770 Kastrup, CVR No. 14707204 ("CPH") providesthis digital service ("CPH Services"), which is a portal for online pre-orders and purchase of goods between you and a number of independent stores that are situated in the airside area (the area after security) in Copenhagen airport. If you experience problems when using CPH Services, please contact CPH Customer Service:
- Email: email@example.com
- Telephone:+45 3231 3231 all days from 6.30 am to 10.30 pm
- Ordinary mail: Københavns Lufthavne A/S, Lufthavnsboulevarden 6, 2770 Kastrup, Denmark
PLEASE READ THE TERMS AND CONDITIONS ("The Terms") CAREFULLY BEFORE MAKING A PURCHASE OR PRE-ORDERING GOODS THROUGH CPH Services.
2. WHO IS THE SELLER?
WHEN SHOPPING THROUGH CPH SERVICES, YOU ARE NOT SHOPPING DIRECTLY FROM CPH. CPH ONLY OFFERS CPH SERVICES AND IS NOT THE SELLER OF THE GOODS.
YOU ARE SHOPPING DIRECTLY FROM THE INDIVIDUAL STORES WHO SELL GOODS THROUGH CPH SERVICES. THE CONTRACT IS CONCLUDED ON THESE TERMS AND CONDITIONS ("the Terms") DIRECTLY BETWEEN YOU AND THE INDIVIDUAL STORES, FROM WHICH YOU PURCHASE GOODS THROUGH CPH SERVICES.
ANY CLAIM YOU MAY HAVE IN RELATION TO THE PURCHASE CAN ONLY BE ADDRESSED TO THE INDIVIDUAL STORE. FOR INSTANCE, THIS CAN BE CLAIMS REGARDING THE RIGHT OF CANCELLATION OR NON-CONFORMITY OF THE PURCHASED GOODS. CPH IS NOT LIABLE FOR ANY CLAIMS IN RELATION TO THE PURCHASE.
PLEASE NOTE THAT CPH CANNOT BE OF ANY ASSISTANCE IN RELATION TO COMPLAINTS ETC. ABOUT A PURCHASE. CPH ONLY ACCEPTS COMPLAINTS CONCERNING CPH SERVICES' TECHNICAL FUNCTIONS ETC. BEFORE THE PURCHASE IS COMPLETED.
ANY QUESTIONS REGARDING THE INDIVIDUAL GOODS MUST BE DIRECTED TO THE INDIVUAL STORE SELLING THE GOODS AND NOT CPH. CPH DOES NOT GIVE ADVICE AND GUIDANCE ABOUT GOODS SOLD BY STORES THROUGH CPH SERVICES.
You may find more information on the individual stores selling the goods through CPH Services in the following places:
- in connection with information on individual goods on CPH Services,
- in connection with the digital shopping basket/check out,
- on the order confirmation, and
- on the receipt.
If you buy goods from more than one store in the same purchase, the Terms will apply between you and each of the individual stores from which you have purchased goods.
Any reference to "you" or "your" means you as a user of CPH Services, and any reference to "the store" or "the store's" means the store or stores from which you purchase goods through CPH Services. You can access the name and contact information of the store in your digital shopping basket before the purchase and on your order confirmation and receipt after completing the purchase.
If you have any difficulties understanding any parts of the Terms, please contact Customer Service before you start shopping on CPH Services.
3. WHO MAY PURCHASE AND PRE-ORDER GOODS THROUGH CPH SERVICES?
You must have a valid travel document (plane ticket) from Copenhagen airport or another form of valid access document to the airside area (the area after security) and must be 18 years of age in order to purchase or pre-order goods through CPH Services. If you are under the age of 18, you must have a legal basis for entering into a contract with the store.
4.PURCHASES AND PRE-ORDERS
You can either purchase or pre-order goods through CPH Services.
When you purchase goods through CPH Services, either you can pick up the goods in the store from which you made the purchase, or you can have it sent to the delivery address specified by you in the order. However, any food or beverages that you have purchased and that are made to your specific order to be picked up at a designated time ("Food2Fly goods"), you must pick up yourself from the store from which you made the purchase.
When you pre-order goods through CPH Services, you must pick up the goods in the store through which you placed the pre-order. Pre-order are non-committal. This means that you do not have to purchase the goods that you have pre-ordered through CPH Services. If you do not want to purchase the pre-ordered goods, do not pick them up.
You must be aware that in relation to certain goods a valid ticket is required. If a valid ticket is required, this will appear at "check out" when you purchase or pre-order goods through CPH Services. It is your own responsibility to ensure that you have a valid ticket when required.
CPH Services is open 24 hours a day, but may be closed due to maintenance services.
Your order will be processed as soon as possible, and within the opening hours of the store where you placed the order.
The store reserves the right to cancel the contract of pre-order and purchase in one of the following situations, without being liable for compensation or other costs:
- Your payment details are incorrect or cannot be verified.
- Your order is placed with the purpose of committing fraud etc. or is placed in connection with a criminal offense or other unlawful activities.
- There is an inadvertent error on CPH Services, such as a payment error or the like.
- The store has reason to believe that you are under the age of 18.
- The goods are sold out/not available.
Contracts for pre-orders and purchases can only be concluded through CPH Services. Orders made in emails, letters, or faxes are not processed.
5. At what point in the ordering process are you bound by your purchase?
Before submitting the order, you have the option of changing the information that you have provided, including delivery and billing information, or payment information. You also have the option of making changes to your order or removing goods from your shopping basket.
When you click "Order and pay" and the receipt appears on your screen, you are bound by the contract of purchase.
Please contact CPH Customer Service if you made a mistake while placing your order - they are ready to help you.
You will receive an email confirming your order, in which you also will find the store's contact information.
When the goods are shipped to you, you will get a receipt regarding the dispatch. If you pick up the actual goods at the store in question, you will get the receipt when you pick up the goods.
6. ACCESS TO THE CONTRACT
CPH and the store file the concluded contracts, including the order confirmation, for as long as it is necessary in the interests of the store's contractual obligations to you, or necessary for reasons of legal obligations. It is recommended that you save these documents as well; they may not necessarily be available on the CPH Services subsequently. Please read more under "Order tracking and view history".
This contract may only be concluded in Danish and English.
7. Measures against fraud
In order to protect you against fraud and to maintain a high level of security for online purchases, CPH Services may carry out verification checks. The verification check may comprise the data that you send when ordering through CPH Services, including your address and payment information. During the verification check, you will have to enter your 7-digit PNR (Passenger Name Record). If this is required, you will be informed about this during the entering of your information.
On CPH Services, you may pay by the means of payment that the store accepts.
You can see which means of payment that are accepted by clicking on the store or on "check out" in CPH Services.
In case you order goods from several different stores, you will only be able to use the means of payment that all stores accept.
8.1. Payment procedure
Once your goods leave the warehouse to be delivered, your payment will be debited on the selected payment service. However, your payment for "Food2Fly goods" will be debited on the selected payment service, when you are no longer able to cancel the purchase.
When you purchase from multiple stores through CPH Services in one transaction, the payment transaction will be divided according to the purchase in the individual stores. This means that if you purchase goods for DKK 500 in one store and DKK 300 in another store, there will be two payment transactions. Thus, two payment records will appear on your account status or the like; the first payment record is DKK 500 from the first store, and the second payment record is DKK 300 from the second store. This makes it easier for you to see what you have spent money on, as purchases from different stores are split and not debited in a single transaction.
You can see the name and contact information of the store in your digital basket before making the purchase, and on your order confirmation after the purchase is completed.
In connection with the completion of the payment transaction, your payment information will be stored until the individual payment transactions are completed. Your payment and card information is saved at CPHs PCI (Payment Card Industry - Data Security Standard) certified partner ePay. The information is stored in a safe PCI certified environment that meets the international security standards until payment operations are completed.
If the chosen means of payment involve a fee for the payment transaction, the fee will be imposed on each payment transaction. With the example above with two payments, this means that two separate fees will be calculated after each payment transaction. You will always be able to see the full amount to be debited before accepting the purchases with binding effect.
Please note that the rules applying to your payment card also apply when you shop through CPH Services.
In relation to questions regarding the right of withdrawal and legal issues regarding the purchase, purchases from each store are handled separately, even if purchases from different stores take place in the same transaction.
9. PRICES AND DELIVERY
All the listed prices for goods, delivery costs, and other costs include taxes and value-added taxes.
You must pay the costs relating to delivery, freight or postage, which will be added to the price of your order. The delivery costs vary depending on the size of your order and sometimes the place of delivery. Costs will always be disclosed before you are asked to click "Buy and pay".
The prices on CPH Services are shown in Euro, Norwegian krone (NOK), and Danish kroner (DKK); however, you always pay in Danish kroner (DKK). Please note that prices on "Food2Fly goods" are always shown in Danish kroner.
Goods will be delivered to the delivery address specified in the order, however only in Denmark (NOT Greenland and the Faroe Islands). Delivery is only possible to residential and business addresses, as well as to packages boxes for which the address of the consignee is registered with the carrier - not to PO boxes. The carrier's terms will apply for the delivery to your packages box.
The time of delivery depends on the delivery address and the carrier used. The estimated delivery time will appear at "check out" in CPH Services.
Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged, you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to the store. Please read more under "Non-conforming goods and incorrect goods".
Please note that if you are not home at the agreed/specified time of delivery, you will have to pay for any redelivery costs.
10.1. Separate deliveries
If you have shopped in multiple stores, you may receive your goods in separate deliveries. The individual store may also choose to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
10.2. Order tracking and view history
If you create or already have created a CPH Advantage user account, you can track your order by visiting the [insert "my account/page" or the like] and click on "view my orders". Here you can also view your order history and check the status of your current orders. Please click on cph.dk/advantage for further information.
If you do not have a CPH Advantage user account, you may contact the store for information about the status of your order. Please state your order number when contacting the store.
11. Right of withdrawal (only applicable to consumers)
You have the right to withdraw from a purchase without reason within 14 days pursuant to the applicable rules of the Danish Consumer Contracts Act. Please note that there are certain goods for which the right of withdrawal does not apply, for example:
- Goods that quickly degrade or become outdated. However, regarding "Food2Fly goods", you always have the right to withdraw your purchase up until an hour before the agreed pick up time.
- Sealed goods that are not suited for return due to concerns for public health and hygiene, and where the seal has been broken after delivery.
- Alcoholic beverages, where the price was determined when the purchase contract was entered, and where delivery may not take place until after 30 days, and where the actual value depends on the market circumstances, over which the store has no control.
- The delivery of newspapers, periodicals, or magazines.
In case of a contract relating to multiple goods ordered in one order and delivered separately, the withdrawal period will expire 14 days after the date on which you or a third party indicated by you, other than the carrier, acquires physical possession of the last item. The purchase of goods from multiple stores is not considered as one order.
To exercise the right of withdrawal, you must inform the store (see contact information in your order confirmation and receipt), about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax, or email). You may use the standard withdrawal form below, but it is not mandatory.
The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.
If you have chosen to pick up goods in a store, and you do not pick up the goods within the deadline determined by the individual store from which you made the purchase, this will be considered as an exercise of your right of withdrawal.
11.1. Effects of withdrawal
If you withdraw from this contract, the store will reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by the store), without undue delay, and in any event not later than 14 days from the day on which the store is informed about your decision to withdraw from this contract. The store will make the reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not have to pay any fees because of such reimbursement.
If you withdraw from any part of the purchase, you will only be refunded delivery costs to the extent that delivery costs had been lower without delivery of the withdrawn part of your purchase, or if you withdraw from the full purchase.
The store may withhold reimbursement until the store has received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must pay any direct costs in connection with the return of the goods.
You must return the goods or hand them over to the store at the specified physical address in the order confirmation and your receipt of purchase without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to the store. The deadline is met if you return the goods before the period of 14 days has expired.
It is recommended that you save the post office receipt as proof of your delivery of the package to the post office/carrier.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
12. NON-CONFORMING GOODS AND INCORRECT GOODS
The rules on non-conforming goods in the Danish Sale of Goods Act apply to your purchase, which means that you have certain statutory rights in relation to the conformity of the goods.
If your goods are non-conforming or the store has delivered the incorrect goods, please contact the store (see the contact information in you order confirmation or receipt) within a reasonable period of time after having detected the non-conformity/the incorrect goods. If you notice non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.
When contacting the store, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.
You are not responsible for costs associated with returning non-conforming goods or incorrect goods.
13. OTHER MATTERS
13.1. Updating CPH Services
CPH and the store do their best to update CPH Services and to ensure that prices, offers, descriptions, and other information concerning the goods are correct. Typographical errors, sold out goods, and errors in prices, offers, descriptions, and other information concerning the goods may occur, and sometimes it is discovered that the prices of the goods are incorrect. Any claims in relation to the above must be addressed to the store from which you purchased the goods. CPH are not responsible for such claims.
13.2. Force Majeure
The store is not responsible for any delays or failure to meet the store's obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond the store's reasonable control.
13.3. The completeness of the contract
There Terms constitute the complete terms of the contract between you and the store.
The store is entitled to assign the store's rights and obligations to third parties under the contract with you. The standard of the service you receive will not be impaired by the assignment. The store will notify you of such possible assignment. By accepting these conditions, you consent to any such future assignment. At the same time, you agree that from the time when the store has given you notification of the assignment, your rights may be claimed only against the third party in question.
15. Right to complain
If you wish to complain about goods purchased from the store, please contact the store. You can find the store's contact information on your order confirmation and on your receipt.
If you cannot reach an agreement with the store, you may also submit a complaint to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark, if your purchase fulfill the requirements. See more information on www.forbrug.dk.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec-europa.eu/odr. When submitting the complaint, you must state the store's email address as specified on the order confirmation and receipt for the purchase.
In case no settlement can be reached through the Danish Dispute Resolution Institute, you will have access to submit a complaint to the Consumer Complaints Board.
If you wish to submit a complaint to the Consumer Complaints Board, please follow the link: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx
15.1. Choice of law and jurisdiction
Any contracts concluded between us using these Terms are governed by Danish law, if possible pursuant to applicable law. Any dispute that may arise in connection with our contract must be brought before a competent court in Denmark.
16. CAMPAIGN CODES
Promotional codes that award either discount or additional CHP Advantage points apply only when you order for min. 850 kr ./1000 kr. in one combined purchase consisting of goods from the TAX FREE store from the webshop within the current campaign period. Promotional codes can only be used once per. customer and can not be combined with other campaigns, codes and so on. Campaign codes does not apply to orders to the airport's other stores.
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Standard withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
- To [insert the trader's name, geographical address and, where available, his fax number and email address here]:
- I/We ___________ hereby give notice that I/we ___________ withdraw from my/our ___________ contract of sale of the following goods ___________
- Ordered on: ___________/received on: ___________
- Name of consumer(s): ___________
- Address of consumer(s): ___________
- Signature of consumer(s) ___________ (only if the form is notified on paper)
- Date ___________