- Contracting party
- The Service
- We Park You Fly
- Weekend parking
- Cancellation (only applicable to consumers
- Changing a booking
- Buying a reimbursement guarantee
- Right of complaint
- Remedies for breach
- Force majeure
- Secure e-trading
- Personal data
- Right to complain
- Governing law and venue
- Miscellaneous provisions
1. CONTRACTING PARTY
1.1. When parking is booked at http://parkering.cph.dk/ an agreement is concluded between you and Copenhagen Airports A/S (CPH), Box 74, Lufthavnsboulevarden 6, DK-2770 Kastrup, Denmark (CVR no. 14 70 72 04) and these terms and conditions will apply.
1.2. Once a booking is confirmed, CPH will make a parking space available to you at Copenhagen Airport at the time and in the car park you have requested. The parking space in the car park booked will be unspecified.
2.1. Parking spaces can be booked online at CPH’s booking site, http://parkering.cph.dk/. Only one parking space can be booked at a time and a booking must be for a continuous period of time, i.e. you must not exit the car park during the period booked. If you exit the car park and subsequently enter again, it will be considered a new parking period that will be charged in accordance with the applicable rates for the car park in question.
2.2. When making the booking, you must specify the car park, price level and duration of the parking period.
2.3. Parking spaces must be booked no later than 2 hours before the parking commences.
2.4. Parking spaces can only be booked online for up to 14 weeks at a time.
2.5. If the booked period is shorter than 14 weeks, it may be extended up to 14 weeks at http://parkering.cph.dk/.
2.6. Extension of the booked period pursuant to sections 2.4 and 2.5 can only be made if a parking space is available for the entire duration of the desired period of extension.
2.7. When booking has been completed, this is confirmed by a printable on-screen receipt showing booking number and receipt of payment. An order confirmation is also sent to the e-mail address you have indicated. CPH keeps this information on file, but it is recommended that you print the order confirmation and save it. If you should need it subsequently, a copy of the order confirmation may be obtained by contacting CPH.
2.8. Booking is binding, and a final agreement exists between the parties once you have received the order confirmation, but see section 8 on cancellation.
2.9. When booking a parking space at P15 and P17 online, the booking must be for a period of at least 4 consecutive days.
3.1. Parking at Copenhagen Airport is subject to a parking fee, the amount of which depends on the car park chosen and the number of days for which the parking space is booked.
3.2. The parking fee is paid immediately at the time of booking, see section 2.7.
3.3. When booking online, the parking fee can be paid by Dankort, Visa, MasterCard, Maestro, American Express and MobilePay.
3.4. When paying by credit card, you are required to enter card number, expiry date and security code.
3.5. If the car is picked up before the period booked has expired, you will not be reimbursed for the period during which the parking space has not been used, unless you are entitled to cancel the booking, see section 8.
3.6. If, for some reason, you fail to pick up the car, a parking fee will be charged in accordance with the applicable rates for the car park in question until the car has been picked up. Any difference in the parking fee resulting from your failure to pick up the car in due time will be charged when you exit the car park.
4. THE SERVICE
4.1. In order to access the car park, you must use the QR-code indicated in your order confirmation. If you have not remembered to bring the QR-code, CPH may be contacted from the machine at the entrance.
4.2. Parking commences when you enter the car park (but always at the latest at the time of entry chosen when making the booking) and ends when you exit the car park. If you have booked a parking space for 3 days (72 hours) and enter the car park at 9 am on Day 1, the period you have booked will end at 9 am on Day 4, even if the booking period (the period during which it has been agreed that the parking space will be available to you) was agreed to last until 12 noon, for instance.
5. WE PARK YOU FLY
5.1. If you have selected the “We Park You Fly” service when booking parking at http://parkering.cph.dk/, this section 5 also applies.
5.2. The option of selecting the “We Park You Fly” service is only available to customers booking parking with time of entry from 4 am – 3.30 pm.
5.3. Upon arrival at Copenhagen Airport, you must drop off your car and car keys with the CPH employee at the car park indicated in the order confirmation. To gain access to the car park, you must use the QR-code indicated in the order confirmation. Immediately after having entered the car park, you must stop the car in the area designated for "We Park You Fly" customers in order that the car can be photographed to enable CPH to prove the state and condition of the car at the time when it was left in the car park. Signs in the car park show the way to the drop-off point, where the car and car keys are handed over to the CPH employee. After drop-off with the CPH employee, the car is transported from the car park to another fenced parking area.
If you do not hand over the car keys to the CPH employee in compliance with section 5.3, you must pay, before exiting the car park, any difference compared to the current rates for drive-in parking in the relevant car park where you have parked the car. Drive-in parking means parking when you have not booked a parking space in advance.
5.4. If you arrive earlier or later than the time of entry indicated in the booking, you will still be able to enter the car park where the car is to be dropped off by using the QRcode indicated in the order confirmation. Signs in the car park show the way to a marked parking area where you may park. The keys should then be handed in to CPH Parking.
5.5. When you return you are to collect your car keys from Information at its office in Terminal 3. Your car keys will be returned upon presentation of picture ID in the form of a passport or a driver's licence. When you collect your car keys, you will be advised where to pick up the car. When you exit the car park, you are to use the QR-code indicated in the order confirmation.
5.6. If you arrive earlier than at the time of exit indicated in the booking, you must notify CPH Parking by telephone no later than 2 hours before the expected time of exit at +45 32312902, so the car will be ready for pick-up. If CPH has not been notified of the new time of exit, you may be required to wait when picking up the car.
5.7. If you arrive later than scheduled you should report to CPH Parking where you will be advised where to pick up your car. If you have not informed CPH of the later arrival, you may be required to wait when picking up the car. Any difference in the parking fee payable as a result of the late pick-up of the car must be paid when you exit the car park. The current drive-in parking rates for the category "Direct" will apply.
5.8. If the parking period is shortened for any reason, including flight cancellations, CPH is not required to reimburse the whole parking fee or part of it paid for the period booked, see section 8 on cancellation made within a period of 14 days.
5.9. CPH is liable for loss of or damage to the car keys while in CPH’s possession and damage to the car during transportation by CPH to/from the parking area where the car is parked. If damage occurs while the vehicle is parked in the fenced parking area, please see the general liability provisions under section 14.
5.10. You are obliged to examine the state and condition of the car on its return. You must examine the state and condition of the car before you leave CPH's area. In case of any damage to the car due to CPH's handling of the car you must lodge a complaint with CPH immediately.
6. WEEKEND PARKING
6.1. This section 6 also applies if you have chosen the "Weekend parking" option when booking parking at http://parkering.cph.dk.
6.2. You can only book "Weekend parking" if entering early on Thursday and exiting on Monday. Parking has to include overnight parking following a Saturday or a Sunday. If you enter on Thursday the minimum period of parking is 48½ hours, if you enter on Friday the minimum period of parking is 24½ hours.
6.3. If a customer has booked weekend parking but for some reason collects the car later than Monday, it will be deemed standard parking (not weekend parking) and the full parking fee will be charged in accordance with the applicable rates for the relevant car park until the car is collected. Any difference in the parking fee due to your earlier entry and/or your failure to pick up the car in due time will be charged when you exit the car park.
7.1. The price is indicated in Danish kroner (DKK) including VAT.
7.2. CPH accepts no liability for printing errors, including errors in prices, price changes and updates.
8. RIGHT OF CANCELLATION (only applicable to consumers)
8.1. When booking a parking space online, you have a right under the Danish Consumer Agreements Act to cancel this agreement within a period of 14 days without cause. The right of cancellation lapses 14 days from the time of booking.
8.2. To cancel the booking, you must inform Copenhagen Airports A/S (CPH), Box 74, Lufthavnsboulevarden 6, 2770 Kastrup, Denmark of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, telefax or e-mail). You may use the model withdrawal form (below), but it is not obligatory.
You also have the option of filling in and submitting the cancellation form or any other unequivocal notice via our website (use the function "CHANGE RESERVATION" on the front page of http://parkering.cph.dk). If you use this option we will immediately send you a confirmation for receipt on a durable medium (e.g. e-mail).
To meet the cancellation deadline, it is sufficient i you send the notification concerning your exercise of the right of cancellation before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, CPH will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which CPH is informed about you decision to cancel this contract. CPH will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you wish parking to commence before expiry of the cancellation period, you will have to pay an amount to CPH which is proportionate to the extent of the services provided until the time when you notified CPH about your cancellation of this contract, compared with compliance with the agreement.
Model cancellation form
(you are only to complete and return this form if you wish to cancel the agreement)
— To Copenhagen Airports A/S (CPH), Box 74, Lufthavnsboulevarden 6, 2770 Kastrup:
— I/We (*) hereby give notice that I/We (*) wish to cancel my/our (*) agreement of sale concerning parking in Copenhagen Airport (*),
— Ordered on (*)/booked on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is returned on paper),
9. CHANGING A BOOKING
9.1. CPH allows you to change to your booking with regard to date and time of entry, date and time of exit, the product and the car park selected up to three hours before the time of booking agreed. CPH will reimburse/charge any difference resulting from your change(s) to the booking.
10. PURCHASE OF REIMBURSEMENT GUARANTEE
10.1. When you purchase a reimbursement guarantee, you will be able to cancel your booking right until commencement of the booking period. The reimbursement guarantee entitles you to cancel the booking even if the 14-days cancellation period (applicable to consumers) has expired.
10.2. If you excise the reimbursement guarantee CPH will reimburse all payments received from you, except for the amount paid for the reimbursement guarantee.
10.3. If you wish to exercise the reimbursement guarantee, use the function "CHANGE BOOKING" on the front page http://parkering.cph.dk.
10.4. Cancellation of a booking later than 3 hours before the entry time booked is to be made by telephone to the carpark attendant at +45 32312902.
11.1. The time of delivery, is indicated in the receipt displayed on the screen and in the order confirmation sent to e-mail address indicated.
11.2. CPH is to make the booked parking space available to you at least three hours before the agreed booking time.
11.3. If you arrive at the booked parking space earlier than 3 hours before the agreed booking time, see section 4.2, CPH is not required to make the booked parking space available to you. If you arrive after commencement of the agreed booking time, you are during the period booked entitled to another parking space equivalent to or better than the one booked.
12. RIGHT OF COMPLAINT
12.1. All complaints must be addressed to CPH directly, see section 1.3.
12.2. Complaints about shortcomings in the service provided should be made as soon as you discover or should have discovered the shortcoming, but no later than 5 days from completion of the parking.
13. REMEDIES FOR BREACH
13.1. CPH is to make parking available to you at Copenhagen Airport at the time booked. The parking space in the requested car park is unspecified. It is pointed out that assignment of a parking space in a car park in a similar or more expensive price category will not be considered breach of contract.
13.2. If CPH fails to assign another parking space, see section 11.1, you are entitled to claim remedies for breach of contract, including reimbursement of the parking fee.
13.3. Any liability to pay damages on the part of CPH due to shortcomings in the service provided is limited, see section 4.3.
13.4. CPH reserves the right to use wheel clamping and charge a fee of DKK 500.00 if you ignore regulations, signage, etc. or if parking is a nuisance to other persons, including, other parkers, car rental companies, etc.
14.1. The following liability provisions do not apply to the extent that mandatory rules of Danish law provide otherwise.
14.2. CPH assumes no liability for any accidents, theft, personal injury, damage to cars, equipment or effects in the car, but see section 5.9
14.3. CPH cannot be held liable for any indirect losses or consequential losses.
15. FORCE MAJEURE
15.1. If delivery of the service is delayed or rendered impossible due to unforeseen circumstances over which CPH has no control, including but not limited to war, mobilisation, acts of terrorism (including threats of terrorism), fire, strikes, boycotts, picketing or lockouts (including among the staff at Copenhagen Airport), closure of the airport or of the airport’s baggage handling facilities and/or natural disasters, the time of delivery of the service is postponed by a corresponding number of calendar days.
15.2. In case of force majeure CPH has no liability whatsoever.
16. SECURE E-TRADING
16.1. To ensure safe and secure processing of your data, CPH uses Norton by Symantec. Norton ensures that data sent to and from the website is encrypted. For more information about Norton, please visit www.norton.com.
17. PERSONAL DATA
17.1. Data provided by you are treated in accordance with the applicable statutory rules on data protection.
17.2. In connection with booking of and payment for a parking space at CPH, you must provide your name, address, telephone number and e-mail address. Such data are used internally in CPH’s logistics system in connection with the processing of the payment.
17.3. The data is required in order to complete a booking with CPH, but you can interrupt the booking at any time if you do not wish to provide the information required.
17.4. The data received will only be used for the purpose of order processing and will not be disclosed to third parties.
17.5. When the payment transaction is completed, your payment details will be stored until the individual payment transactions have been cleared. Your payment and card details will be stored with CPH's chosen PCI (Payment Card Industry - Data Security Standard) certified partners. Accordingly, the information is stored in a safe PCI certified environment complying with international safety standards until completion of the payment transactions.
17.6. Data collected under section 5.3 above on "We Park You Fly" are only processed in order to be able to determine or defend any legal claims.
17.7. CPH does not store personal data in such a manner that it will be possible to identify you for longer periods than necessary for the purposes in respect of which the data is lawfully processed.
17.8. You are always entitled to access the data collected about you and at your request CPH is to confirm, delete or block data that turn out to be incorrect or misleading or otherwise processed contrary to legislation or provisions issued under law. Finally, you are entitled to object to the registration of data and lodge a complaint with the Danish Data Protection Agency.
17.9. When you visit http://parkering.cph.dk, data – so-called cookies – about your visit to the website are collected.
17.10. Please direct any questions about the collection of personal data to CPH.
18. RIGHT TO COMPLAIN
18.1. Please contact CPH if you wish to lodge a complaint about a service purchased from CPH. Your order confirmation includes contact details.
18.2. If you are unable to reach agreement with CPH, you may file a complaint with the Danish Competition and Consumer Authority's complaints office, Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby, Denmark, if you fulfil the conditions for doing so, see www.forbrug.dk.
18.3. You may also use the European Commission's complaints portal when lodging a complaint. It is particularly relevant if you are a consumer living in another EU Member State. The complaint can be lodged via the following link: http://ec.europa.eu/odr. When lodging a complaint, you must include CPH's e-mail address firstname.lastname@example.org, as indicated in the order confirmation.
18.4. If it is not possible to reach a common solution with the assistance of the complaints office, you may lodge a complaint with the Danish Consumer Complaints Agency. Click on this link to lodge a complaint with the Consumer Complaints Agency: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx.
19. GOVERNING LAW AND VENUE
19.1. Any agreements entered into between you and CPH by use of these conditions of sale and delivery are governed by Danish law if possible under current law and any dispute arising must be brought before a competent court in Denmark.
20. MISCELLANEOUS PROVISIONS
20.1. These terms and conditions dated 26 August 2016 supersede all previous versions of CPH’s “Terms and conditions of sale and delivery for online booking of parking at Copenhagen Airport”.
20.2. CPH may at any time revise these conditions for online reservation of parking at Copenhagen Airport by updating this page.