The refund guarantee is included in all bookings made by December 31st 2021. This also applies even if you are travelling in 2022.
With a refund guarantee, you are able to cancel your booking up until the scheduled time of arrival (i.e. the time where you were supposed to enter the car park). CPH will then refund the payment to the same credit card used when making the booking.
How to exercise the refund guarantee
If you wish to exercise the refund guarantee, go to My Booking and cancel your booking.
If you are cancelling your booking less than two hours before the scheduled time of arrival, you must call customer service at tel. +45 3231 3231.