Missing Baggage

My baggage is missing. What do I do?

Your airline hires a handling company to handle passengers and baggage. The staff you meet at check-in, boarding at the gate and arrival service in the baggage claim area are handling-company staff.

If your baggage is missing on arrival, a report must be filed at arrival service in the baggage claim area before you leave the airport.

To file a report you need:

  1. Your baggage receipt (the tag with a bar code and destination code you got when you checked in your baggage). The baggage receipt shows your flight number and the identification number of your baggage.
  2. Your boarding card or itinerary.
  3. A detailed description of your baggage

Click here to see which handling companies work for which airlines.

Please read this information before you call the handling company:

If a missing baggage report has already been filed, you need to quote the reference number of the report.

If a report has not yet been filed, you must have your baggage receipt (the tag with a bar code and destination code you got when you checked in your baggage). The baggage receipt shows your flight number and the identification number of your baggage.

It is important that you can also describe what your missing baggage looks like.

If your flight was handled by SAS Ground Handling, you should contact SAS on tel: +45 3232 3260 – opening hours, all days from 9:00 a.m. to 4:00 p.m.

If your flight was handled by Aviator, you should contact Aviator on tel: +45 3247 4725 – opening hours, all days from 8:00 a.m. to 4:00 p.m.

If your flight was handled by Menzies, you should contact Menzies on tel: +45 3231 4176 – opening hours, all days from 9:00 a.m. to 9:00 p.m. or send an email to call.centre@menziesaviation.com