Complaints about experiences at Copenhagen Airport

Should you, however, have had a bad experience in connection with your trip from Copenhagen Airport, you have the right to submit a complaint by contacting Copenhagen Airport’s Customer Service by telephone +45 32 31 32 31 or via this the contact form:

Go to contact form

Central Security Check

If your complaint concerns your experience in the Central Security Check and you have received a contact card from the Security personnel, we kindly ask you to enter all the information from the contact card into the contact form below:

Go to contact form

Use the the category "complaint". Then describe the incident as detailed as possible.

You can also submit a complaint even if you did not address the incident when you passed through the Central Security Check – just contact our Customer Service as described above, with as much information as possible.

When you contact us via the contact form you can expect to receive a written response within 3 days. Please be aware, though, that the final response in some cases may take longer should the case handling, for instance, require a review of the airport’s video recordings of the incident.