How the system works
The airport determines the demand for taxis based on the number of passengers requesting the service. Taxi trips are then allocated to the various taxi companies based on the size of each company’s fleet. If a company does not accept an allocated trip, it will be passed on to a pool from which the other companies can also offer their availability for the fare.
The individual taxicab owners sign up through their taxi company, and their vehicles are registered using the vehicle’s BroBizz transponder, which shows information on the vehicle, for example, the number of passenger seats, any extra space for baggage or whether the vehicle has child safety seats. Only taxis registered this way are allowed to pick up passengers in the airport area.
Better service for customers, less waiting for taxi drivers
Passengers at the airport today expect more from the service provided during taxi rides. With the new system, CPH has laid down guidelines in collaboration with the four taxi companies to bring customers an even better taxi service experience than they have today. For example, passengers will be met by a friendly and well-dressed driver in profile clothing, which we know makes international customers feel comfortable. Moreover, the taxicab must be clean, both inside and out, and the driver must help passengers put their bags and suitcases in the boot. We expect that this will mean that even more passengers will in future want to take a taxi to and from the airport, which is an advantage to you as a driver.
Today, many taxi drivers waste a great deal of time queueing at the airport. We can see that taxicabs today wait an average of about 42 minutes from they drive into the area until they leave the airport with a customer fare. Some drivers wait even longer, even up to 4 hours and 55 minutes. The new system will cut taxi waiting times to an average maximum of 20 minutes. The system is intended to save drivers about 330,000 hours spent queueing at Copenhagen Airport each year, giving them time to drive many more trips.