Frequently asked questions

Here you will find some of the most frequently asked questions and answers regarding CPH Advantage

What are the benefits of being an Advantage member?

 

You can earn and use Advantage points in TAX FREE and many of the Airport’s shops, restaurants and cafés, receive discounts and excellent offers from the Airport and our business partners – and earn points on parking and at CPH Lounge.

Does it cost anything to sign up for CPH Advantage?

 

No, it’s free – and everybody can be a member, no matter how often you travel and whether you travel for pleasure or business.

How do I become a member?

 

You can sign up in several ways: Click your way to cph.dk/advantage and sign up. You can also sign up via the CPH Airport app.

What is the correlation between Advantage points and membership level?

 

CPH Advantage has three membership levels:

  • Basic 
  • Plus
  • Premium

The higher the level, the more Advantage points you earn.

How do I earn Advantage points?

 

You earn points when shopping in the many shops, restaurants and cafés in the Airport, as well as in the TAX FREE shops ind the airport and at TAXFREE & SHOPS. You will also earn points when buying parking and access to CPH Lounge.

Which shops, restaurants and cafés allow me to earn and use points?

 

New shops, restaurants and cafés are constantly being added. Get an overview at cph.dk/advantage.

How many Advantage points do I earn on purchases?

 

For every DKK 100 worth of purchases, you earn the following Advantage points:

  • Basic member 100 points
  • Plus member 150 points
  • Premium member 200 points

How much are the Advantage points worth?

 

1,000 Advantage points equal DKK 15 or EUR 2.

What do I have to do to register Advantage points?

 

Your membership number is printed on your CPH Advantage card and in the Advantage member emails you’ll receive from us. So you can either show your digital membership card when purchasing, your member emails – or you can enter your membership number when shopping online. Your membership number is written as Member no: CPH xxx xxx xxx

What can I use my Advantage points on?

 

The points can be used on purchases in many of the Airport’s shops, restaurants and cafés, as well as on TAX FREE purchases in the Airport and at TAXFREE & SHOPS. We’re always expanding CPH Advantage to make the programme even more attractive for you as a member. You can keep up to date with new initiatives and benefits in the newsletters and at cph.dk/advantage.

Can I use my Advantage points to book access to CPH Lounge?

 

No, for the time being, you only earn Advantage points when booking the lounge. You cannot use your points to buy access to the lounge.

What happens to my Advantage points if I return an item?

 

Then the points you earned will be deducted from your account. If you already used the points, the value of these points will be deducted from the refund. If you used points to pay for an item and you return it, these points will be credited to your account again.

Where can I read about my membership conditions?

 

How can I post register my CPH Advantage points?

 

It is important that you inform if you will earn or spend your points before you pay. Should there be any mistake, you can always post register your points by sending a picture of your receipt along with your membership number to: cphadvantage@cph.dk.

We need the receipt no later than three months after the purchase to post register points.

For how long are my Advantage points valid?

 

Your Advantage points are valid for three years. You will, however, be able to get the value of your points paid out up to one year after this period. There is a handling charge of DKK 100 associated with this.

How do I cancel my membership?

 

You can cancel your membership at any time by contacting customer service in writing. All your personal information will then be deleted.