Frequently asked questions

Here you will find some of the most frequently asked questions and answers regarding CPH Advantage

Where can I use my Advantage points?
 

You can use your earned CPH Advantage points as usual. This means in TAX FREE’s online shop and many CPH shops and restaurants. All you have to do is tell the clerk that you wish to pay with your points and then present your membership card in the CPH Airport app. If your points cannot pay the entire amount, you can use your points to pay part of it.

How do I use my Advantage points?
 

Up to 31 May 2020, you can choose to use your points as follows:

  1. In selected shops and restaurants
  2. Donate your points to charity from 2 December
  3. Have the cash value of your points transferred to a Danish bank account from 2 December
Can I order products online and use my points, even if the payment date is later on?
 

Yes, it’s fine to order items online and use your points at the same time,  as long as you pick up your order no later than 31 May 2020. Keep in mind that you must be logged in when ordering products in TAX FREE’s web shop.

Why is it no longer possible to earn points?
 

We can see that only a few of the many CPH Advantage members take the opportunity to earn and use points. At the same time, we want to give all travellers the same offers and opportunities. This is why we want to intensify our focus on creating relevant content for all travellers from now on.

What should I do if I don’t get to spend all my points in time?
 

If you don’t intend to travel during this period and therefore are not able to spend all your earned points, you can choose to donate the value of your points to charity.

Alternatively, you can choose to have the cash value of your points transferred to a Danish bank account. To receive the pay out, you need to fill out an online form available from 2 December 2019.

Please note that it may take up to four weeks from the time you submit the form until the pay-out is deposited in your account.

What happens if I don’t decide what should be done with my CPH Advantage points?
 

If you don’t decide what should happen to your points, we reserve the right to pay the value of your points to charity.

Will I still receive email newsletters from CPH?
 

Yes, you will. Even if we are discontinuing CPH Advantage, we will still be sending you news and notices of competitions and special offers by email.

How much are bonus points worth?
 

1,000 bonus points equal DKK 15 (EUR 2).

Where can I read the membership terms and conditions?
 

You will find CPH Advantage’s terms and conditions of membership here

Where can I register my bonus points later on?
 

Where can I register my bonus points later on? It’s important to tell the clerk that you want to earn or use your bonus points before you pay for a purchase. If a mistake is made, you can register your points later on by submitting a photo of the receipt along with your membership number to: cphadvantage@cph.dk.
We must have received the receipt within three months of the purchase to be able to register the bonus points.

 

What will happen to my profile/data?
 

Although we are discontinuing CPH Advantage on 31 May 2020, you will still be able to log in to your profile. Here you will have access to your personal details, an overview of your purchases, and the option to place an order in TAX FREE’s web shop with Click & Collect. You can also get a 20% discount when you book parking in selected parking facilities.

What benefits are available to me after CPH Advantage stops?
 

After 31 May 2020, the following benefits will still be available:

  • 20% discount on parking bookings at selected parking facilities
  • Coffee upgrade in Lagkagehuset
  • Car rental discount
Why do only selected shops and restaurants participate in CPH Advantage?
 

It is up to the shops and restaurants to decide whether they wish to participate in CPH Advantage.

I have booked parking where I exit the parking facility between 30 November and 31 May. What will happen to my points?
 

All members who have booked parking before or on 30 November 2019 and who exit the facility after 2 December 2019 will be awarded their points in early December. After this, it will not be possible to earn more points from parking. However, you will still be able to use your points in the shops that are members of CPH Advantage. Please note that it may take up to two more weeks before the points are deposited in your account.

I could not use my points in the TAX FREE store due to technical difficulties at check out. What should I do?
 

We regret that it was not possible to use your points in the TAX FREE store. You can choose to have the amount transferred to your Danish bank account instead. To have the payment disbursed, you can fill in an online form from 2 December 2019.

I can’t remember my password and can’t log in
 

If you don’t remember your password and need to log in, you can always have a link sent to you to create a new password here

I don’t have a Danish bank account. What should I do?
 
I have come to realise that the account information I have shared are incorrect. Is there any way for me to correct the information?
 
I have chosen to donate the value of my points to charity by mistake. Instead I wish to have the amount paid out to my Danish bank account. How do I do this?
 
Can I choose to donate a part of the amount and have another part paid out?
 

You must choose one option.  We can only pay out the total amount as either donation or cash.

Is a donation tax deductable?
 

No, the donation is not deductable.

When can I expect to have the amount deposited on my bank account?
 

It may take up to four weeks from the time you submit the form until the money is deposited in your account.