OUR VISION

When it comes to our vision, the sky's the limit

At Copenhagen Airport we are on a mission to shape the future of airport shopping. Not just by expanding our one-roof terminal by 60.000 m2 and adding significantly more retail square meters to our shopping center, but also by collaboration with ambitious partners that share our vision of a shopping experience that is fit for the future.

Airport retail for tomorrow’s traveler

For almost 100 years we have been a visionary airport at the forefront of the emerging trends. Now we are expanding and building to accommodate the changing needs of the future generations of travelers.

These future consumers will want even more control, more personalized and convenient experiences that ease their journey, and never-sensed experiences that expand and grow their horizons.

Curating the new and the next

We will embrace a thoughtful, boutique airport retail mindset by carefully curating the brand mix and shopping experiences, while hosting travelers during their time in our shopping center.  

We will offer an expertly curated selection of international brands, with a Scandinavian twist, and celebrate all things local, urban and cool about Copenhagen.

Making travelers feel likes guests

We are passionate about elevating the shopping experience to the next level, one where travelers come to leave, but we make them want to stay. This means treating travelers as our guests and creating an environment that uplifts their mindset.

We will make them feel welcome and taken care of, no matter their needs. Each and everyone of them will feel joyful, inspired and ready to explore and enjoy what our partners have to offer.

Positive minds, positive results

Designed on a foundation of Scandinavian quality and style, we will open up the new terminal space to let nature and natural light flood in. When guests enter our airport they will enjoy the green, fresh essence of Copenhagen, with a key feature being our lush open-air garden. Every traveler will be able to find a place to unwind, whether it’s eating dinner next to the open-air park, browsing for a gift or hanging out at a local bar.

Fostering a premium service culture

A relaxed mindset is a profitable mindset, and we aim to push the boundaries of service excellence and have our own service academy which we offer to our partners in order to create an excellent service level. This elevates how our partners deliver ease and efficiency to our guests. Travelers are more curious, adventurous, spontaneous and generous when they are in this relaxed state of mind. They’re happy, and so is your business.

 

Travelers comes to leave, but we make them want to stay

One roof, highly effective — we are expanding our lucrative one roof terminal with 60.000 square meters, and we are creating new spectacular spaces that mirror the spots in Copenhagen where people shop, meet, hangout and enjoy life. Specially designed to enhance traveler dwell time, the new shopping center design will reduce traveler stress and uncertainty by optimizing flow and visibility, and give your business the opportunity to interact with every traveler traveling through the airport.

Our numbers speak for themselves

In the years to come, more than 20 million transactions will be made in our airport, and together with our partners we are continuously optimizing the experience and the time travelers spend in our airport shopping center.

This is why we have one of the highest traveler satisfaction scores in the world and have been repeatedly awarded one of the best airport shopping centers in Europe.