03.06.2005
More entrances to the transit area for the busy summer period

Copenhagen Airport will be seeing record passenger numbers of up to 80,000 this summer compared with the daily average of about 50,000.  To accommodate this increase, the airport has opened a third entrance to the transit area, and new screens show information on any waiting time at the security checkpoints.

Passenger service is a key concern at Europe’s best airport – also during the coming weeks and months when Copenhagen Airport is expecting more passengers than ever – up to 80,000 per day.

Passengers can choose

To prevent waiting time at the security checkpoints, an additional entrance to the transit area has been opened so that passengers in the international terminals can now choose between three different entrances with a total of ten “lanes” through the security checkpoints.

The new entrance to the transit area opened on 1 June and is located next to the 7-Eleven shop in the Arcade between the two international terminals. The new entrance supplements the entrances in Terminal 2 and Terminal 3.

Information screen     “By increasing the number of entrances to the transit area, we reduce the strain on the individual checkpoints, so that passengers can get through security faster. Still, there may be waiting times on days with many flights, but we will continue to meet our target that no passenger should wait more than five minutes during 95% of the opening hours at the security checkpoints,” said Merete Rønde, Passenger Director, Copenhagen Airports A/S.

New screens show information on waiting times

To help passengers on their way through the airport, new information screens have now been put up at the entrances to the security checkpoints in the international terminals. The electronic screens display information on actual waiting times at the three different entrances.

“That way, passengers can choose the entrance with the shortest waiting time,” says Merete Rønde. She also asks passengers to have their boarding card ready and to empty their pockets of coins, keys, mobile phones and metal objects before reaching the security checkpoints.