23.08.2004
New transfer centre to open at Copenhagen Airport

Copenhagen Airports (CPH) is building a new transfer centre, the first of its kind in the Nordic region. Scheduled to be ready at the turn of the year, the centre will make things easier for passengers.

You have checked in your baggage and gone through security and are now reading your newspaper before departure. Then your meeting is changed, the person you are travelling with is late or some other unexpected event means that you have to change your travel plans.

Each year, that or something like it happens to more than 800,000 of Copenhagen Airport’s 17.7 million passengers, who therefore ask for assistance at one of the three service centres operated by the airport’s different handling companies and located in different parts of the airport. Here, they contact the handling company that handles check-in and baggage for their airline.

All this will change from the turn of the year. In future, all handling companies will be represented in the same location – the transfer centre – a 1000 sq.m. glass-covered atrium structure with counters and service staff along one side and a café, trees and internet link-up facilities along the other. There will be a number system as we know it from the library or the bakery so that you can relax in the conservatory while waiting your turn.

Getting assistance will be more convenient

“It is important that passengers can easily find the place where they can have their ticket changed. Service must be quick and efficient, and we must be flexible. We want to make it more convenient and pleasant for passengers to get assistance,” comments Susanne Frank, Passenger Manager at Copenhagen Airports.

“By organising the functions of our three existing service centres at one transfer centre, we will make it easier for our passengers as there will be only one place to go to in future. Moreover, space previously used by the other service centres will be released for other use, for the benefit of passengers. The room in which the transfer centre will be located is not something you forget once you have been there. The marble flooring, the five-metre high trees and the direct sunlight makes you feel that you are outdoors or in a conservatory,” says Vice President Mogens Kornbo of Copenhagen Airports.

The transfer centre is being projected and built in collaboration with the Christian P. Skjoldborg firm of architechts and the Rambøll firm of engineers.