08.07.2003
Find your lost property on Copenhagen Airport’s website
Airline passengers can now access a new page on the Copenhagen Airports website to see if their lost property has turned up. Some 11,000 items are lost at the airport each year.
Gift wrap, sunglasses, kids’ clothing, a can of beer and a beauty box. Those are just some of the items in the box marked ‘Lost property found today’. The Left Luggage facility at Copenhagen Airport does more than just safeguard passengers’ belongings. It is also the storage site for items found around the airport, such as in the public toilet facilities, in the transit area and at the airport’s security checks.
Some 20-30 items are handed in every day by other passengers or by airport employees.
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Henrik Henriques of the airport’s Service Information finds the strangest things lost or forgotten by passengers at Copenhagen Airport.
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Lost property page
The airport website now introduces a lost property page, where passengers can search for items found at the airport during the last 30 days. Marie-Louise Lotz, head of Service Information, explains the background for the new service: "Every day we get a lot of calls from passengers, who have lost something or other. We got the idea for an electronic lost property page on our website, because we were looking for ways to offer a better service to the people who contact us." Ms Lotz joined forces with Copenhagen Airports’ IT department to develop the website.
"We took our inspiration from the airports in Oslo and Stockholm. They both have an electronic lost property service for their passengers. We’ve taken the idea one step further, so passengers at Copenhagen Airport can now search for their lost property on our website, saving them the trouble of having to call the airport," says Ms Lotz.
From artificial limbs to mobile phones
"We get everything from canes to artificial limbs. The other day, someone even handed in a 26" colour television set. Mobile phones are clearly our most ‘popular’ item. We get a lot of calls from people, all looking for different things they’ve lost, who aren’t even sure if they in fact lost their particular item at the airport. I would say that three or four times a day we find the rightful owner of items lost," says Henrik Henriques, who works at the Lost Property counter, "two weeks ago, a young women called us because she’d lost her Hugo Boss suede jacket. She was absolutely ecstatic when she discovered that we’d found it, and she was extremely grateful when she came to pick it up," he says.
The rightful owners can also have their lost property forwarded to them for a fee of DKK 150 plus postage costs. However, if the owner has not turned up within 24 hours, the lost property is handed over to the police station at the airport.
The airport’s lost property page works like this: When lost property is handed in, the Left Luggage staff key in the information on the computer. Detailed descriptions are not provided to prevent just anyone from calling and claiming an item listed. Passengers who are unfortunate enough to lose their belongings at the airport can point their browser to www.cph.dk to see if their property has turned up. For more information about lost property, send an e-mail to: hittegods@cph.dk or call Left Luggage on tel.: +45 32 31 23 60 between 06:00 – 22:30 seven days a week.