Book assistance when you book your ticket
Please note that it is not possible to book assistance in the airport via the form on our website at the moment. Instead please call Falck, the assistance company, directly on phone + 45 3231 4120.
You can use the disability service no matter which airline you travel on. However, please note that certain ticket types do not necessarily cover the service level you need, for instance extra legroom. Please contact your airline if you need additional information.
If you need assistance in the airport or on board your flight, you must notify the airline already when you book your ticket, for instance, if you
- need assistance to get to and from the aircraft
- need assistance for boarding
- use a wheelchair and it is electric or collapsible
- need to bring an oxygen cylinder on board
- bring a guide dog
- have impaired eyesight or a hearing impairment
- suffer from any kind of food allergy
If you are arriving at the airport or leaving by train, please note that the rail companies have their own guidelines for booking assistance. Please contact your rail company here:
- DSB, DSBFirst, Arriva and regional traffic companies' service:
Phone no. +45 7013 14 15 press 6.
Email: handicap@dsb.dk
Booking form
In order to give you quick service, we recommend that you pre-book disability service under the scheme, preferably seven days in advance and not less than 48 hours before your departure time.
If you have not pre-booked disability service together with your ticket, you can fill out the booking form below.
Please note that if you only wish to book assistance one way you should contact Falck on phone no: +45 32 31 41 20.