Mobility assistance through the airport

Please note that it is not possible to book assistance in the airport via the form on our website at the moment. Instead please call Falck, the assistance company, directly on phone + 45 3231 4120.

On 26 July 2008, Copenhagen Airport introduced a new service scheme for travellers with a disability or reduced mobility. This was the result of new regulatory requirements implemented following a decision that all EU citizens are to have equal access to travel.

In future, all passengers with reduced mobility (PRMs) can get assistance all the way through the airport from their point of arrival, i.e. at the metro, railway station or carpark, until they are seated on board the aircraft or vice-versa.

Read on for more information on how to book disability assistance, call points, transport possibilities and the security rules at Copenhagen Airport.