My baggage is missing. What do I do?

Your airline pays a handling company to handle passengers and baggage. The staff you meet at check-in and when boarding at the gate are handling-company staff.

If your baggage is missing, a report must be filed. For this, you should contact the handling company that handled your flight. The list her shows which handling companies work for which airlines.

Please read this information before you call the handling company:

If a missing baggage report has already been filed, you just need to quote the reference number of the report.

If a report has not yet been filed, you must have your baggage receipt (the tag with a bar code and destination code you got when you checked in your baggage). The baggage receipt shows your flight number and the identification number of your baggage.

It is important that you can also describe what your missing baggage looks like.

If your flight was handled by SAS Ground Handling, you should contact SAS on tel: +45 3232 3260 – opening hours, all days from 9:00 a.m. to 8:00 p.m.

If your flight was handled by Novia, you should contact Novia on tel: +45 3247 4725 – opening hours, all days from 10:00:00 a.m. to 4:00 p.m.

Click her to see the list of handlers.